Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about Curaçao casinos not on GamStop for readers in Great Britain. We are a publisher, not an operator — we do not hold your account, your balance or your documents. If you need your withdrawal released or your bonus credited, the casino's own support desk is the only party that can act, and the section below on escalation explains how to get there efficiently.
How to contact us
Email is the only channel we operate. Write to [email protected] and you will reach a member of the editorial team rather than an automated queue. We aim to reply within two working days, though corrections involving terms and conditions can take longer because we re-check the operator's published pages before we respond.
A useful message usually contains four things: the casino name, the date of the event, what you expected to happen, and what actually happened. Screenshots of bonus terms or cashier screens help enormously. Please never send us passwords, full card numbers, or copies of your passport or utility bills — we have no need for them and we do not want them on our systems.
Where commercial relationships sit
Some links on this site are commercial. If you open an account through one, we may receive a commission from the operator. That arrangement has no bearing on the order of our lists or on what we write about an operator's terms. A brand that pays nothing can still rank above one that does, and an operator that advertises with us cannot buy a correction, a rewrite or the removal of a criticism. If you believe a page reads as though it did, say so in your email and we will look at it again.
What readers usually contact us about
- Bonus terms that do not match our page — wagering requirements, game contribution rates, maximum bonus bets, expiry windows and bonus cashout caps change without notice. Tell us which figure looks wrong and we will re-check the operator's terms page.
- Payments and currency — whether a site genuinely supports GBP accounts, debit card deposits, bank transfer, e-wallets, Paysafe vouchers or crypto, and whether conversion is being applied.
- Withdrawal delays and verification — questions about KYC, source-of-funds requests and processing times. We can explain the process; we cannot expedite it.
- Corrections and dead links — offers that have closed, brands that no longer accept British customers, pages that are out of date.
- Partnership and press enquiries — please state the brand, the licence it operates under and the proposal in the first paragraph.
- Gambling harm — if your message is about your own gambling, please say so plainly. We will point you to the support listed at the foot of this page, and we will not send you promotional material.
Contacting the casinos themselves
Most of what readers write to us about can only be resolved by the operator. Offshore sites licensed in Curaçao are not covered by the UK Gambling Commission's complaints framework, so there is no British ombudsman standing behind them and no route to the Gambling Commission if things go wrong. That makes the operator's own support channel more important than it would be at a UKGC-licensed site, and it is worth testing before you deposit rather than after.
Three brands from our list, working down from the top, and what a reader should weigh before getting in touch with them:
Betmica
Betmica sits at the top of our list because its offer is aimed squarely at the reader this page serves: a large, clearly structured slots package with a sterling ceiling rather than a euro one, which removes a layer of conversion guesswork for British depositors. Our editorial rating is 10.0 — that is our own assessment of the package and the published terms, not a customer satisfaction score. The headline is a welcome offer of 570% up to £5,700 plus 270 free spins, and the material conditions matter more than the number: a percentage of that size is spread across several deposits in practice, so check the minimum deposit for each stage, the wagering multiple applied to bonus and spin winnings, the maximum stake permitted while a bonus is active, and any cap on what bonus money can convert to cash. The limitation is the flip side of the headline: a bonus of that scale carries a playthrough obligation that most players will not clear, and it locks your deposit to the bonus until they do. If you want fast, unencumbered withdrawals, decline it.
Kikibet
Kikibet earns its place for the balance of its package — 350% up to £5,555 and 300 free spins — which is smaller at the top end than Betmica's but priced in pounds and paired with a substantial spin allocation. Rated 9.9 editorially. For a reader comparing Curaçao sites, the question to put to their support team before depositing is which slot providers the free spins apply to and what the per-spin value is, since 300 spins at low value is a smaller prize than the count suggests. Free spins commonly carry their own wagering requirement separate from the deposit bonus. The drawback: as with most offshore operators, there is no independent British adjudicator if a withdrawal dispute cannot be settled internally, so the strength of the support desk is doing work that regulation would otherwise do.
Betninja
Betninja is on this page because its offer is the most legible of the three — a flat £1,000 bonus and 100 free spins for all new players, with no percentage arithmetic to unpick. Editorial rating 9.9. Readers who find large multi-tier packages confusing often find a fixed sterling cap easier to plan around, and it makes the wagering obligation simpler to calculate before you commit. Check the minimum qualifying deposit and the bonus expiry window, both of which decide whether the figure is reachable. The limitation is the mirror of the appeal: the ceiling is lower than the packages above it, so higher-stakes players will find the value caps out quickly, and the free spin count is modest by comparison.
Comparing the headline offers before you write to support
Only the figures below are published by the operators; everything else about a package — wagering multiples, game contribution, maximum bonus bet, expiry — needs checking on the day you sign up, because those terms are revised more often than headline numbers are.
| Casino | Headline welcome offer | Stated currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.8 |
| Nightluck | 805% up to €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
Where a package is quoted in euros or dollars — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo among them — a British reader funding from a sterling account should expect currency conversion somewhere in the chain, either at the casino cashier or at their bank or card issuer. Ask support which currency the account itself is held in before depositing. Our full list of researched brands sits on our non GamStop casino comparison page.
Money questions we are asked most
We cannot see your cashier, but the shape of the answers is consistent across offshore sites and worth knowing before you email anyone.
- Cost of entry — there is no charge to register or to read our pages. The cost is your deposit. Minimum deposits at Curaçao sites commonly sit in the low tens of pounds, and a bonus often has a higher qualifying minimum than the site's general floor.
- Paying in — debit cards, bank transfer, e-wallets, prepaid vouchers such as Paysafecard and, at many offshore brands, cryptocurrency. PayPal is rarely available outside the UKGC-licensed market; verify it on the cashier page rather than assuming. Note that UK rules prohibit credit card gambling, and reputable operators serving British customers apply that.
- Getting paid out — withdrawals usually return by the method you deposited with where possible. E-wallets and crypto tend to be quickest once approved; card and bank transfer take longer through the banking chain. Operators set their own daily, weekly and monthly withdrawal caps, and a large win may be paid in instalments against those caps.
- Fees and conversion — the casino may charge nothing while your bank applies a non-sterling transaction fee and a conversion spread. Two charges on one withdrawal is common and is not a sign of wrongdoing.
- Verification — expect KYC identity checks and, on larger balances, source-of-funds requests. Uploading documents before you request a withdrawal is the single most effective way to avoid a delay.
What these sites actually offer
If your enquiry is about content rather than accounts, it helps to know how these catalogues are usually organised. Slots are the bulk of every library on this list, ranging from low-volatility games that pay small and often to high-volatility titles that pay rarely and large; published RTP figures give the long-run theoretical return and say nothing about a single session. Progressive jackpot games pool stakes across operators. Table games cover blackjack, roulette and baccarat in software form, with live dealer studios streaming the same games with a human croupier and higher table minimums. Most libraries are supplied by third-party software providers rather than built in-house, and the majority run in a mobile browser without a download.
The sportsbook alongside the casino
Several brands here run a betting product beside the casino, and CoinPoker's poker-led offer is a different proposition again. A sportsbook covers pre-match and in-play markets, accumulators, bet builders, cash-out and, increasingly, esports. The terms differ from casino terms in ways that catch people out: sports free bets normally carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is typical — and the stake is not returned with winnings. Where a casino and sportsbook share one wallet, a casino bonus may lock funds you intended to bet with, so read which product a promotion applies to before you opt in.
Licensing, eligibility and what that means for your complaint
The casinos we cover hold overseas licences, typically issued in Curaçao, and are not licensed by the Great Britain regulator. That is the practical meaning of "not on GamStop": GAMSTOP is the national self-exclusion scheme that UKGC-licensed operators must integrate with, so a self-exclusion registered there does not reach an offshore site. Registration covers all of Great Britain, and the UKGC's licensing scope is Great Britain rather than the whole of the UK — Northern Ireland has its own gambling law, and the Gibraltar and Isle of Man positions are separate again.
Consequences worth understanding before you contact anyone:
- You must be 18 or over, and the operator's own terms decide whether British residents may register at all. Accepting a UK card is not the same as being authorised to serve British customers.
- Complaints go to the operator first, then to whatever dispute body its licence names. There is no UKGC route and no British ombudsman.
- Ownership of these brands is not always disclosed clearly. If a licence number or operating company is not shown in the footer, treat that as a reason for caution.
- Ownership groups change hands, so terms you checked last year may not be the terms today. We date our findings; this page was last verified on 23 September 2026.
We never describe any site as completely safe, and we cannot guarantee that a withdrawal will be paid. Gambling is entertainment that costs money and is never a way to make an income or solve a financial problem.
If your message is about gambling harm
Tell us and we will respond without promotional content. Free, confidential support in the UK is available from GamCare through the National Gambling Helpline on 0808 8020 133, open 24 hours a day. GAMSTOP self-exclusion, registered free at gamstop.co.uk, runs for a minimum of six months, one year or five years across UKGC-licensed sites. Because it does not reach offshore operators, blocking software installed on your own devices and a gambling block from your bank close a gap that self-exclusion alone leaves open. Setting deposit and loss limits at account level, before you play, is the cheapest protection available and the most commonly skipped.
How we assess the sites we write about
Our ratings are editorial judgements, not test results and not customer review scores. Nobody on the team deposits, plays or withdraws at these operators. We read published terms and conditions, licence disclosures, cashier and payment pages, and we record what is confirmed, what is operator advertising and what remains unclear. Where a figure cannot be verified, we say so rather than filling the gap. Commission never buys a ranking position or softer wording, and any reader who can show us a term that contradicts what we have published will get a correction rather than an argument.
If you are still deciding where to start, the practical approach is to compare on currency first, then on wagering terms, then on the withdrawal limits that apply once you win. Send us the specifics and we will tell you what we can verify — and what we cannot.